COMMUNICATION
Stronger Cases Through
Consistent Updates
The 14-Day Standard
One of the most valuable practices we have implemented is the 14-day communication rule with clients. This standard, used by some of the largest firms in the country closing billions in settlements, ensures no client feels left behind. Over time, it has become just as effective for smaller firms, providing structure, clarity, and stronger client relationships.
Why Fourteen Days Matters
In personal injury cases, two weeks can bring major changes. Clients receive updated treatment plans, attend diagnostic appointments, or start new therapies. Without scheduled communication, important updates may never reach the attorney until weeks later. That delay creates gaps in treatment and weakens the overall case. By committing to consistent contact every 14 days, attorneys keep their clients informed and their cases moving forward.
Lack of communication does not just frustrate clients, it puts cases at risk.
Closing the Gaps
Doctors may provide treatment plans, but clients often need help understanding what those plans mean for their legal claim. Without a timely conversation, they may proceed with care without considering how it impacts the settlement strategy. Weeks can go by before the attorney and client connect again. Consistent 14-day communication closes this gap, ensuring medical decisions and legal strategy stay aligned.
Key Points
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Consistent client updates
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Prevents treatment delays
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Stronger relationships
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Clearer case outcomes
Lessons From Experience
In more than 15 years of case management, we have seen many clients disengage from prior attorneys. It was rarely due to lack of knowledge or legal ability. Instead, it almost always came down to communication. When clients cannot reach their attorney or go weeks without hearing from them, they lose confidence and look elsewhere. The 14-day rule solves this problem by setting clear expectations and proving that every client’s case matters.
Building Trust Through Consistency
Regular communication does more than prevent treatment delays. It establishes trust. When clients know they will hear from their attorney every two weeks, they feel supported and confident about the progress of their case. This consistency strengthens client relationships, improves treatment compliance, and ultimately helps attorneys achieve better results.
Project Information
This project highlights how implementing a structured 14-day communication cycle improved client satisfaction, strengthened attorney–client relationships, and reduced gaps in treatment. By setting regular check-ins, attorneys received timely updates on medical progress while clients gained clarity on how treatment decisions impacted their case. This proactive approach helped prevent disengagement, maintained momentum on active files, and supported stronger settlements by keeping clients connected and informed.