Our Results
Proof of Concept
Case Study
In less than a year, IE LLC helped a Georgia personal injury firm strengthen client communication, streamline workflows, and move cases forward. The results included a 30% improvement in record retrieval times and a 114% increase in average settlement values.
Launch & Onboarding
We began by reviewing and triaging all open cases, making direct contact with every client to ensure treatment was on track. At the same time we optimized Filevine to capture accurate data and improve workflows. By the end of the first month all high priority cases had been addressed, every client had received a call, and the process of organizing documents within Filevine was underway.
Month 1
Cleanup & Organization
By the third month case files were fully organized under a clear folder structure and consistent client communication was in place. Close statute cases were either finalized or actively being closed which ensured that no deadlines were missed. The first initial demands were sent and the backlog of high priority matters based on time open, injury level, and statute concerns was prioritized and cleaned up.
Month 3
Demands & Offers
By the fifth month we began receiving offers and settlements on high priority and time sensitive cases. Average settlement amounts were sitting between $20,000 and $25,000, reflecting measurable progress on cases that were ready to resolve. Several clients who had been with us from the start were also completing treatment which allowed their files to move into the demand preparation phase with some demands going out on those cases.
Month 5
Record Results
By the tenth month operations were running smoothly with clients contacted on a regular basis and workflows fully optimized. Record retrieval times improved from 30–45 days down to just under 25 days, a 30% reduction that allowed demands to go out faster. We closed 12 cases that were handled from start to finish and compared them to 12 cases that had been resolved before our involvement. The results showed the average settlement amount increased from $23,719 to $50,803 — a 114% improvement.
Month 10
Behind the Results
The Work That
Made It Happen
Inside the 10-Month Transformation
When staff turnover strikes, case management can quickly lose momentum. Files stall, clients feel forgotten, and deadlines edge closer without progress. That was the situation at a Georgia personal injury firm with more than fifty open cases. The solution was to step in, bring structure back to the system, and ensure that clients received the communication and support they deserved.
Building a Consistent Process
The first priority was to bring order to every file. Open cases were reviewed, triaged, and organized to identify urgent needs. Clients were re-engaged with direct phone calls, and treatment plans were checked for consistency. The goal was not simply to manage a backlog but to create a structure that could support the caseload moving forward.
Using Technology for Oversight
Filevine was optimized to improve visibility and accountability. Workflows were built to flag high priority cases, track statute dates, and monitor treatment progress. With these improvements, the firm had real time insight into the status of each file and a way to measure progress across the entire caseload.
Even while improving systems and organization, we never lost sight of client communication. Regular check ins kept clients informed, appreciated, and confident in their case.
Improving Records and Provider Communication
Delays in medical records had been a major obstacle. To solve this, communication with providers was standardized and records requests were streamlined. Retrieval times, which had previously taken thirty to forty five days, dropped to under twenty five days. This reduction allowed demand packages to move out more quickly and consistently.
Strengthening Case Value
Stronger documentation and consistent treatment oversight led to improved case presentations. Settlement offers reflected the difference. Twelve cases resolved before the transition averaged $23,719 in settlements. Twelve cases resolved after the new processes were put in place averaged $50,803, representing a 114 percent increase.
Key Points
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Organized 50+ cases
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Optimized Filevine workflows
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Records 30% faster
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Regular client check ins
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Settlements up 114%
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100% client satisfaction
Conclusion
This case study shows how quickly personal injury cases can shift when structure and communication are restored. With systems in place, provider coordination improved, record delays shortened, and client satisfaction increased. Most importantly, outcomes improved, proving that the right processes can turn a challenging transition into measurable growth.
Project Information
This project highlights how structured case management improved client communication, streamlined workflows, and maximized settlements over the course of 10 months and beyond.